Refund policy

Refund & Return Policy  

 

 

We aim to provide a smooth and positive shopping experience. If you have any issues with your order, please contact us at support@thedhikrclub.com and we will do our best to resolve your concerns.

 

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Returns and Exchanges

We accept returns and exchanges on eligible physical items. You have 7 days from the date of delivery to request a return.

 

Eligibility for Returns

  • Items must be unused, unworn, and in the same condition as received

  • Items must be returned in their original packaging

  • Proof of purchase is required

 

How to Start a Return

1. Contact Us
Email support@thedhikrclub.com within 7 days of delivery with your order number and reason for return.
- For damaged or incorrect items, please include clear photos.

2. Return Approval
Once your return request is approved, you will receive instructions on how and where to send your item.
Items sent without prior approval will not be accepted.

3. Prepare Your Return
Please include:

- The item(s) in original, unused condition

- A note with your order number and reason for return

4. Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

* We strongly recommend using a tracked shipping service. We are not responsible for items lost in transit.

* Items sent back without prior authorization will not be accepted.  

 

 

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery with clear photos of the issue.

If approved, we will offer a replacement, exchange, or refund at no additional cost.

 

Refund Process

1. Item Inspection
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Items must be unused and in original condition.

2. Refund Issuance
If approved, your refund will be processed to your original payment method within 5–14 business days. Please note that original shipping fees are non-refundable.

* If your refund hasn’t been processed within 15 business days, contact us at support@thedhikrclub.com.  


 

Items Not Eligible for Returns or Exchanges

  • Custom or personalized items

  • Digital downloads

  • Sale or clearance items

  • Gift cards

 

Additional Information

* Please review all product details and processing times carefully before placing your order.

* Cancellations, returns, or exchanges will not be accepted unless the requirements outlined above are met.

* If an order is returned due to an incorrect address provided at checkout, the customer will be responsible for reshipping costs.

* We are not responsible for address changes or incorrect address information.

* We are not responsible for returned items that have not reached us and have been lost in the mail.